Returns and Refunds
If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase.
Exempt from any refund are Bespoke commissions, made to order items or jewellery altered to a customer request.
Extended Christmas Return Policy
Gifts purchased online or in our boutique from the 1st November until the 24th December can be returned until 28th January if unwanted or unsuitable.
Unwanted gifts returned without a receipt may exchanged for a credit note, but cannot be refunded.
Please retain your receipt. This doesn't affect your statutory rights.
To return an item to us, please email firstname.lastname@example.org
Laura Adèle Jewellery does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Laura Adèle Jewellery.
For international returns, please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. For further assistance on returns please call Laura Adèle Jewellery on (+44) 77540 73320 or email email@example.com
Unfortunately we are unable to offer an exchange of your order. However you can return an unwanted item to us for a full refund and place a new order for an alternative item.
Returns received outside of the above stated timelines are accepted at the discretion of Laura Adèle Jewellery.
Refunds will be issued within 28 days of Laura Adèle Jewellery receiving your return.
All refunds of undamaged and unworn products that have been correctly return, will be credited to the customer via the original method of purchase.
Unwanted gifts and goods returned without a receipt may be exchanged for a credit note.
Please refer to our standard refund policy for items that are exempt from refund.
Returning Faulty Goods
In the rare event that goods are delivered faulty or damaged please contact us on (+44) 77540 73320 or firstname.lastname@example.org so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.
Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by Laura Adèle Jewellery, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred.
If you have received an item as a gift and don't have a receipt, we will happily provide a credit note for the current item price. This can be used on our website against the purchase of a different item with the same or greater value.
Please note that the above terms still apply to all gift returns.
Please note, bespoke or engraved items are non-refundable.
Please contact email@example.com or phone us on (+44) 77540 73320 as we are sometimes able to make changes for an additional cost.
Online Order Cancellation
If you wish to cancel an order placed online at firstname.lastname@example.org that has not yet been dispatched, please phone us on (+44) 77540 73320.
Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 28 days to contact us to request a refund, then a further 28 days to return the item to us. In this circumstance, please follow the above return instructions.
The above does not affect your statutory rights.